Terms, Cancellation & Privacy
This English summary explains the principles applied to enquiries and bespoke journey arrangements. The final quotation and booking documents provided for your journey take precedence.
Service Scope
Hiroshima Premium Concierge arranges private transport, local concierge support and selected travel experiences. It does not provide specialist legal, medical or commercial interpreting.
Pricing
Prices are quoted in Japanese yen, include Japanese consumption tax unless stated otherwise, and apply per vehicle or per arrangement as clearly indicated.
Guest Responsibilities
Guests are responsible for providing accurate information, arriving at agreed times, following safety instructions and respecting religious, cultural and private venues.
Delays and Itinerary Changes
Traffic, weather, transport disruption, venue closures and other circumstances may require reasonable itinerary changes. We will prioritise safety and communicate alternatives.
Cancellation
Transfers and day services: free through 8 days before use; 30% from 7–3 days before; 50% from 2 days before through the previous day; and 100% on the day, after service begins, or for no-shows.
Overnight, multi-day and special arrangements: free through 21 days before use, except non-refundable third-party costs; 20% from 20–8 days before; 30% from 7–3 days before; 50% from 2 days before through the previous day; and 100% on the day, after service begins, or for no-shows.
Partner venues and other third parties may impose separate cancellation charges. Individually quoted cancellation conditions take precedence when stated.
Privacy
Personal information is used to answer enquiries, prepare quotations, deliver services and communicate necessary arrangements. It is shared only with relevant service providers when needed for the requested journey or where required by law.
Contact
Enquiries are handled by email and WhatsApp message only. Voice calls and telephone support are not available.